Challenger cities that are rapidly emerging as viable BPO and ITO offshore destinations include Kolkata, Thiruvananthapuram, Chandigarh and Indore."Competition among cities, as well as between countries, is good for the industry as it raises the bar on standards for services globalization," added Vashistha. "The emergence of 'Centers of Excellence' across India creates a benchmark for other cities across the globe to aim for in order to become leading BPO or ITO destinations.A free copy of the complete report is available at neoIT's Offshore Knowledge Center
"As the offshoring industry matures, location selection takes precedence over supplier selection," stated Atul Vashistha, CEO of neoIT. "In the early days, the competition was between countries. Today, a more likely scenario is to see Bangalore competing with Manila, instead of India competing with the Philippines. To respond to this change in location selection criteria, neoIT is providing clients with more market data about the specific strengths and shortcomings of individual cities within the top BPO and ITO markets."
India has undergone tremendous change brought on by the outsourcing phenomenon and as a result clients are faced with numerous decision criteria in evaluating, and ultimately selecting, the right location for services globalization. In its latest white paper, titled India: City Competitiveness, neoIT evaluated twenty-seven cities in India based on four primary criteria: People -- including population numbers, quality and education system; Infrastructure -- electrical power, telecommunications, roads, airports; Financial -- cost of living, real estate prices; and Catalysts – government support, supporting industries, social and political stability, competing companies and weather.
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